Here's this week's post in my Happiness series! Sorry last week didn't have one and I had a lot of things scheduled on during the time. Nonetheless here's the next post in the series, and to read the first post of the series and find out what it means, click here.
1. Tobi Haul
wearing 'Wonder floral crop bustier' from Tobi, and Pom pom ball fringe shorts c/o Lookbookstore (link here)
I was obviously still in summer mode when I made my orders! I bought two new white crop tops because I find them more versatile than black, and a bralette with a V-shaped cut out in the middle. The bralette is not to be worn on its own outside lol but instead underneath a low-cut tank top for a cute additional detail. The kimono is perfect, and is just so comfy and breezy to wear, with fringe detail at the end for an extra boho vibe. I'm super happy with the actual quality, fit and design of all the pieces I received, although there was a stuff-up in the whole process!
A few weeks ago I received a Tobi package but it contained someone else's order! She was from Melbourne (another state in Aus) and I used the contact number on her order invoice to text her, hoping she had received my package. However she actually received her correct order, and Tobi had for some reason sent out her package twice and I had no idea if mine was even despatched at all.
I emailed them straight away (and their customer service is actually surprisingly good, they responded instantly) and they apologised and everything, and gave 3 options- refund my original order, 2. ship out my order again, 3. forget about the original order and just get 50% off storewide. Also, I had to return the other person's package to them.
I emailed back because I wasn't really happy with that response- to compensate for the extra delays and the trouble of having to return someone else's package, those options offered didn't seem to add anything extra on top of what they had to do anyway, to show some level of sincerity or apology. They responded and said I could have my order re-shipped out and get a 50% off promo code, so combining options 2 and 3 together.
I wasn't ecstatic about this response either- anyone can get 50% off if they make a new account, for the 50% for new members. But I couldn't be bothered pursuing it further, for a few reasons- whether they decide to appease me with higher discounts or extra clothes, it didn't really matter because I know I already have so many clothes as it is, and secondly because I actually have a lot of respect for businesses especially small ones. My parents own a business and I definitely understand how hard they work and how frustrating it is when things beyond your control stuff up your reputation or service, so I know what it's like being on the business owner side and dealing with unreasonable customers who always think they're right.
So anyway I waited for my original package to be re-shipped and about a week after this I got it, along with another Tobi package containing that old order. So I think they accidentally shipped twice that Melbourne girl's order and accidentally shipped twice my order too! So I'll be sending one of those packages along with the other girl's order back to them. With my re-shipped order they included a 'free gift' that they mentioned they would pop in, which is meant to be a necklace but looks pretty tacky haha and looks a bit like a random chain from a hardware shop or something.
'free gift' to compensate for the mix-up
Nonetheless despite the stuff-up I have to say Tobi's response was actually pretty good and could've been a lot worse. It might've taken forever to re-ship the original package instead of the 1 week extra it took, or their customer service could've been a lot slower and more unhelpful. And as mentioned I have grown up seeing things from the business' point of view so I know what's a reasonable customer demand and what's not.
2. Charcoal chicken
Charcoal chicken is my latest obsession! This place called Hawa was one of the best charcoal chicken places I've been to, and had the crispiest and yummiest skin and super delish garlic sauce! I definitely want to go back every single week lol...I can eat more than half a chicken in one sitting!
3. My sister opening up
On the weekend my little sister opened up to me about some incidents she had with cyber-bullying in the past, for the first time since it occurred 2 years ago. It's really heartbreaking hearing about a loved one being in such a situation including being on the receiving end of death threats, knowing that she would never do the same to others. However I'm glad she told me because opening up about such issues can feel like a huge weight being lifted off your chest, and it also helps me to understand her mental disorder better and why she acts the way she does.
I've never understood how people can write such nasty comments freely on the web, yet in real life would never say anything to that person's face. In my opinion if you want to convey a message to someone, you should think about whether you would be able to say it verbally to them or only be able to type it out in text. Otherwise it's an admission of cowardice to yourself if you can only say something because you're hiding behind a computer screen. I hope none of my readers have ever had to have the unpleasant experience of cyber-bullying, and if so, have found ways to block out these gutless people from affecting your wellbeing.